Thursday, December 26, 2019
This is the most painless way to tell employees bad news
This is the most painless way to tell employees schwimmbad nachrichtenThis is the most painless way to tell employees bad newsBeing the bearer of bad news in the office is always an unpleasant task, but there are some methods that are more unpleasant than others. A new survey of preferred methods of giving and getting bad news found that most of us prefer directness and candor over the cushion of small talk when discussing the breakdown of social relationships - like a breakup with your romantic partner or your employer. We just want to know where the fire is so we can get out.In a survey of 145 participants, Brigham Young University linguistics professor Alan Manning and the University of South Alabamas Nicole Amare got participants to rate how they would want to receive different bad news scenarios. The majority of participants valued clarity and directness over being eased into the information.If youre on the giving end, yeah, absolutely, its probably more comfortable psychologic ally to pad it out - which explains why traditional advice is the way it is, Manning said. But this survey is framed in terms of you imagining youre getting bad news and which version you find least objectionable. People on the receiving end would much rather get it this way.The survey showed how we dont want to hear bad news. Heres how to deliver it to your co-workers with grace and compassion for them1) No small talkGood managers who make small talk before delivering bad news are usually considerate, compassionate people who think that talking about an employees family or weekend plans is a polite way to lift an employees spirits before delivering the crushing blow.But the most compassionate move is to be direct about the bad news. Of course, you dont want to just blurt out, Youre fired for all to hear, but the researchers suggested that the buffer can be as small as telling the employee we need to talk. Thats enough to signal the severity of the situation. Once you get the emplo yee in a one-on-one drumherum away from prying eyes, rip the BandAid off quickly and explain why youve called for this meeting.2) No corporate jargonNervous managers often use corporate speak or legalese to hide behind the weight of their actions when saying terrible news, thinking that it will lessen the pain - or, at least, ease their personal pain at having to do this. Im not telling you bad news, the companys jargon is telling you bad news. Its a passive way to distance yourself from a crisis. I once had a manager who announced a series of layoffs at my company as employees being impacted, a euphemism that created confusion and chaos in an already emotional period at work.Deliver the unfortunate news clearly without metaphor, so that employees can process the bad information more quickly instead of wasting time deciphering jargon from meaning.3) Let the recipient of bad news express emotionAcknowledge the emotion in the situation. After bad news like terminations, layoffs, or p ay cuts, grief, shock, and anger are to be expected. Have tissues on hand.Allow employees to vent their frustrations at the news, but dont get into a debate, because the information youre delivering is not a negotiation, its a fact.4) Time it wellOnce you learn of bad news youll need to deliver to an employee, its best to schedule a time as soon as possible with as much discretion as you can. As career coach Hallie Crawford notes about a speedy news delivery, Letting the person know as soon as possible is a way to show that you respect him or her, and again,show your professionalism.Unless the news is very urgent, career experts suggest timing it for end of day when fewer people will be in the office. The overarching goal with any advice on how to give bad news compassionately is to preserve the dignity of the recipient as much as possible. That means no babying them with overly polite small talk. It means treating them as a professional and telling them straight up whats wrong.
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